Terms and Conditions

Payments:
For your protection, we only accept payments through Unhung Art. Cash payments, cheques, and bank transfers are not accepted.

Framing: Paintings are typically sold as they are, directly from the artist's studio. If a painting is already framed, it will be sold in its current state. The artist is not obligated to change or provide a frame for an unframed painting.

Shipping and Delivery:
Collection: If you prefer to collect your artwork, please inform us and we will connect you with the artist.
Postage/Shipping: Artists choose their preferred couriers. Once the artwork is dispatched, you and Unhung Art will receive a confirmation email with courier details and tracking number. Shipping within the United Kingdom is free, but additional fees apply for international shipping. Please contact Unhung Art before placing an order for international shipping.
Delivery Time: Artwork delivery times may vary. We allow up to 2 weeks for you to receive the artwork or collect it from the artist. If the artist is unable to fulfil the delivery within the specified timeframe (excluding force majeure situations), you are entitled to a full refund.

 

Returns and Refunds:
Damaged Artwork: Unfortunately, it is inevitable that occasionally works get damaged in transit. If you receive a damaged artwork, please contact Unhung Art with images and details. We will communicate with the artist to assess repair or replacement options. Please keep the original packaging and send the artwork back to the artist using signed-for delivery to avoid further damage. Please retain receipts and proof of postage for reimbursement.

Cancellation:
Not every painting will be successful in the place you envisage.  Please buy with confidence and if necessary, works can be returned to the artist. 
 You have the right to cancel a purchase within 14 calendar days of receiving the artwork. To receive a full refund, return the artwork in the same condition as received, using the same postage method. Retain proof of postage and tracking numbers. The purchaser covers the expense of returning the artwork, Refunds are processed within 28 calendar days of the artist receiving the returned goods. It is advisable to insure the return shipment against damage, as any damage incurred during shipping is the purchaser's responsibility.